Veterans Welfare Group

Proud to support Active Service Members, Veterans & Their Families

Support, advice, and guidance through lived experience in temporary or permanent medical downgrading | the medical discharge process | transition and resettlement

Our dedicated in-house support team are here to listen to your concerns and ensure that we can help you every step of the way.

Support, advice, and guidance through lived experience in temporary or permanent medical downgrading | the medical discharge process | transition and resettlement

Our members have the skills and expertise in providing financial, legal, resettlement, educational and rehabilitation support whilst understanding the complexities of various types of injury and how this affects everyday life.

Our dedicated in-house support team are here to listen to your concerns and ensure that we can help you every step of the way.

Have Questions About The Medical Discharge Process?

Testimonials For Veterans Welfare Group

      
 Excellent5.032 reviews
 5.0
 Excellent32 reviews
  Write a review 
 
 
 
   
 
 
      Posted on Google  
   
   C F 
 85 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I would recommend any Soldier, Sailor or Airman to contact veterans welfare group (Mr Phillips in particular) before you make financial decisions impacted by a medical discharge, having spoke to a number of military charities he was the only person that has given me accurate information and insight that has allowed me to make informed decisions without any of the chaff or BS, I had been in a sticky position regarding my RSS declaration and which option to choose, but unlike JPAC who just fobbed me off, I found the advice I received from my opening conversation easy to understand and spoken in plain language, they have the lived experience that no other charity can offer, the call is free as is the advice, you lose nothing by reaching out, you’ll be glad you did.
Review by a Petty Officer Royal Navy
  
 
     Posted on Google  
   
   ian Fowler 
 100 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Initially very hesitant to go down this route but the support staff were outstanding. No messing about, no lengthy forms and arranged my medical assessment to be undertaken within my own home. Thank you
  
 
     Posted on Google  
   
   Chhatra Bahadur Tamang 
 113 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Here is a polished version of your note that you can submit:

I would like to express my sincere gratitude to the Veterans Welfare Service for the excellent support and assistance they have provided me.

Since leaving the Brigade of Gurkhas, I had lost contact with military organisations and many of my former army colleagues. For a long time, I was living without any connection to the support networks available to veterans and often felt that I was facing my difficulties alone.

When I needed advice and assistance, I sought information and was directed to the Veterans Welfare Service. From the moment I contacted them, they treated me with kindness, respect and professionalism. The support and guidance they provided were impartial and unbiased, and it was evident that they were genuinely committed to serving veterans and helping them in every possible way.

The staff listened to my concerns, guided me through the necessary procedures and offered their assistance with patience and understanding. Their willingness to help has given me confidence and reassurance during a difficult time.

I would therefore like to convey my heartfelt appreciation to the Veterans Welfare Service for the outstanding service they provide to veterans. Their dedication, compassion and genuine desire to support former service personnel are deeply valued and deserve the highest praise.

Yours faithfully,

Corporal (Retd) Chhatra Bahadur Tamang

Service Number: 21166723

10th Princess Mary’s Own Gurkha Rifles

You can post this as it is, or I can shorten it further if you need to fit it into an online feedback form.
  
 
     Posted on Google  
   
   Bobby Davidson 
 118 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I met Dean at a CTP job fair and he had a stand for Veterans Welfare Group/Medical Discharge personnel. I was speaking to him and he said he will ring me the next day.

He did and honestly he such a nice friendly guy with loads of knowledge and so helpful if you ever need any advice etc he will always help where he can.

We need more people like this has he was free and went beyond more than I expected and I am forever grateful.
  
 
     Posted on Google  
   
   NEXUS 
 118 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Leaving the army is daunting enough, but the lack of support and guidance from the military itself left me completely in the dark. Thankfully, I was put in touch with Deano at the Veterans Welfare Group.

Deano was an absolute lifesaver. He walked me through the entire process step by step and helped me secure £29,000 that I wouldn't have even known how to claim otherwise. Where the army failed me, Deano and the team delivered. If you are transitioning out of the forces, do yourself a favour and get in touch with him. Standard of the highest order. Thank you, mate!
  
 
     Posted on Google  
   
   S HANSON 
 133 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I was initially skeptical about contacting the VWG as I thought it was going to be one those meetings that would be a waste of time. How wrong was I!! Dean is very knowledgeable in the MD process and provided sound guidance which should have made available to me from my service.  He broke the process down so that I could understand and he answered my questions truthfully. So happy I reached out to them.
  
 
     Posted on Google  
   
   Kirsty Williams 
 140 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Going though a potential MD and didn’t really understand the policy and who to turn to.
I reached out to veterans Welfare group who put me in touch with Dean Who was very informative and knowledgeable.
Dean guided me through the process and pointed me in the right direction and all things considered.

I’m now In a very positive place and able to do what’s right for me and my family.

The stress of a potential MD is huge and I highly recommend Dean for all discharge and Pension matters.

Everyone needs a DEAN, Highly recommend recommended.
  
 
     Posted on Google  
   
   danielle osborne 
 218 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Deano was incredibly passionate about helping. He has been really knowledgeable and provided great guidance and advice. There were no stupid questions for him and nothing was too much! Really felt like he goes above and beyond, because that's just who he is. Thank you very much!
  
 
     Posted on Google  
   
   Kerry 
 266 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I can’t thank Veterans Welfare Group enough for the support they’ve given me. They helped me through my medical discharge, provided clear and reliable advice on my pension, and have always taken the time to check in on me over the phone. Their professionalism, care, and genuine commitment to veterans really stand out. I’ll definitely be giving them 5 stars and would highly recommend them to anyone who needs support when leaving the service.
  
 
     Posted on Google  
   
   Matt 
 272 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Dean Phillips is the authority on MOD Occupational Health, his knowledge of every aspect of the Medical Discharge process is vast and second to known.

I highly recommend VWG to all Service Personnel and Veterans alike, for all matters inclusive of Noise Induced Hearing Loss.

Register Below For Our FREE Sessions

Regain control from tinnitus and sound sensitivity. Access live recordings of our popular Sound Off Sessions, led by veterans and experts. These supportive sessions offer practical tools and strategies to help you manage tinnitus with confidence.

How We Can Help

Veterans’ Welfare Group provides lifelong support all year round to serving and ex-serving personnel.
Select one of our services to see how we can help you today.

Financial & Welfare

We understand the financial impact on individuals and their families following injuries and that this can add stress and worry. Our team can help by reviewing your circumstances and looking into any additional support and guidance.

Medical Discharge Process

Have any questions about the Medical Discharge Process? With lived experience within our team, we can provide support and guidance every step of the way.

Legal Advice & AFCS

Injuries from accidents, negligence, or criminal acts may be eligible for compensation. Our trusted legal partners can advise on claims or support you through the AFCS.

Resettlement & Employment

Our partnership with Forces Transition Group helps you to transition from military service to a rewarding civilian career using the skills you’ve learned in the forces.

Rehabilitation

Through veteran-led services, we can support you with continued rehabilitation, including help with tinnitus, physical injuries, and overall wellbeing. Our team will connect you with the right resources or treatment to improve your lifestyle and career opportunities after service.

Wellbeing

Our specialists support veterans facing a range of challenges and complex mental health issues stemming from their military service. Our veteran team members have walked the same path and provide “shoulder-to-shoulder” support.

Lived Experiences

Veterans Welfare Group provides lifelong, year-round support to serving and ex-serving personnel.
See how through lived experience, our team can help you today.

Dean Phillips

Veterans Welfare Lead

After undergoing the medical discharge process from the armed forces following over 22 years of service, Dean was left with many concerns as he entered a very unfamiliar stage of his life.

Dean now uses his experience to support Service Leavers and Veterans with transitioning from the armed forces to Civilian life.

Dean’s Story

Mr Richard Williams

Chief Medical Officer

After going through his own transition, he saw first-hand the challenges veterans face—especially around ongoing medical care and practical advice. Now, he’s using that insight to support others in his role with us.

If you’ve suffered from an injury that was directly caused by your service in any of the branches of the Armed Forces, including types of injuries such as hearing loss, we’re here to guide you through each step of the process

Rich's Service Gallery

Cassidy Little

Ambassador

Former Lance Corporal Cassidy Little has experienced the camaraderie, the struggles, and the disorientation that military personnel feel after they leave the Armed Forces. He knows the battles don’t end when service does.

For Cassidy, supporting fellow veterans is rooted in empathy, purpose, and genuine connection. It’s about walking “shoulder to shoulder” with them, not just offering advice from a distance.

Cass’ Gallery

Georgina Davies

Rehabilitation & Partnerships

Georgina has extensive experience in orthopaedic, musculoskeletal, and amputee rehabilitation services. She is committed to ensuring that veterans receive expert clinical advice and personalised care through the Rehabilitation Pathway.

Drawing on her clinical expertise, Georgina connects active members, service leavers, and veterans with specialist rehabilitation providers within our network including corporate partners Remedy Health Care and Tinnitus UK who understand their unique needs.

Meet Our Team

As a former Lance Corporal, Cassidy’s first-hand experience with the challenges of the medical discharge process and his inspiring journey to recovery make him a powerful advocate for positive change in the veteran community.

Cassidy LittleAmbassador

Dean was employed in the armed forces as a medic for over 22 years. As a proud service member during his military career, Dean now enjoys serving fellow veterans by supporting them with the medical discharge process.

Dean PhillipsVeterans Welfare Lead

Former Royal Marines Commando and founder of Warrior Wellness Movement, Ollie rebuilt his strength and resilience after injury, creating an evidence-based system helping veterans restore the standards they once lived by.

Ollie OsborneVeteran Health and Wellness Specialist

Georgina provides specialist clinical advice, helps employers and veterans navigate the rehabilitation pathway identifying services to best support veteran’s needs.

Georgina DaviesRehabilitation and Partnerships Lead

Andrew has family links within the armed forces, with his brother serving as Unit Welfare Officer with the Queen’s Royal Hussars. Andrew’s team handles all veteran inquiries, including legal and financial, housing & relocation, and employment.

Andrew WalkerLead Advisor

Kate, a Welfare Rights Advisor with 14 years of personal experience, offers expert guidance on welfare entitlements, housing support, and grants. She is dedicated to helping individuals navigate financial challenges with care and understanding.

Kate DixonWelfare Benefits Advisor

James is a key contact for professionals on the Veterans Welfare Group Support Directory and ensures we have a robust network to support all inquiries. James enjoys building strong relationships with clients.

James RobinsHead of Communications

Alex is the founder of Veterans Welfare Group. With numerous years of experience supporting veterans, he shares a vision of ensuring that support and guidance are available for all personnel when transitioning back to civilian life.

Alex Demetrious-SeymourChief Executive Officer

Clare’s expertise lies in providing financial guidance and support to military personnel and their family members. She also has experience providing expert witness reports to assist with claims for compensation.

Clare HarrisonChief Operating Officer