New Year, New Opportunities with Veterans Welfare Group

Reflecting on a Year of Growth and Support

Over the last 12 to 18 months, we have expanded our outreach, refined our services, and supported more veterans than ever. Our team at Veterans Welfare Group has focused on transitional care and post-service well-being, addressing the growing need for customised support, particularly for Service Leavers and Veterans navigating complex medical discharge processes or seeking guidance in civilian life.

In 2025, we supported over 1,500 veterans in our first full year and are committed to increasing our support and outreach efforts in 2026.

Expanding our Services to Veterans Across the UK

In response to increased demand, we have focused heavily on regional accessibility and quick response across the UK. Our support is now reaching more active Armed Forces members, service leavers and veterans, particularly in previously underserved areas. This wider reach ensures that transitioning service members are not left behind during one of the most pivotal moments in their lives.

We’ve strengthened our intake processes to minimise delays and prioritise urgent cases, especially around medical discharge and post-service rehabilitation. Through these improvements, we’ve maintained continuity of care and ensured that veterans receive the informed support they need without unnecessary wait times.

Meet Our Team - Veterans Supporting Veterans

We believe that authentic support begins with shared experience. That’s why our team comprises individuals who have served, transitioned, and now guide others through the same process. In the past year, we’ve welcomed new team members with military backgrounds who bring practical expertise to our work.

Dean Phillips, our Veterans Welfare Lead, served for over 22 years in the armed forces. After completing the medical discharge process himself, he joined us to assist others facing the same uncertainty he had experienced. Dean leads with insight that can only come from direct experience, helping us refine our transition programmes.

Alongside Dean, Richard Williams serves as our Chief Medical Officer. He transitioned from service with a clear awareness of the gaps in ongoing medical care. His leadership has driven several internal improvements around veteran health assessments and access to tailored rehabilitation services.

Veterans Welfare Group’s Team Table

Name	Position	Focus Area
Dean Phillips	Veterans Welfare Lead	Medical Discharge, Transition Support
Richard Williams	Chief Medical Officer	Healthcare Navigation, Rehabilitation
Cassidy Little	Ambassador	Peer Support, Public Engagement
Ollie Osborne	Veteran Health & Wellness Specialist	Physical & Mental Health Support

Key Areas of Veteran Support We Provide

Our service model is designed to meet the most pressing needs of those leaving the armed forces and active-duty military personnel. These needs are rarely singular. Most current or ex-military members require coordinated support across multiple areas, especially during the first 12 months post-discharge. We’ve structured our approach to cover these interconnected concerns with professionalism and accuracy.

We offer support in five core areas: transition guidance, medical discharge, employment assistance, financial and legal support, and rehabilitation. Each is managed by trained professionals, several of whom are veterans themselves. This ensures our assistance is both empathetic and practical.

Support Area	Description
Transition	Help with adapting to civilian life, daily structure, and identity changes
Medical Discharge	Guidance through documentation, treatment plans, and appeal processes
Employment	Job matching, Career Fairs and CV development
Financial & Legal	Pension advice, benefits eligibility, and legal navigation
Rehabilitation	Access to physical and psychological recovery programmes

Our Vision for 2026 - More Events & Stronger Partnerships

Looking ahead, we’re prioritising engagement through community events, stronger partnerships, and broader collaboration with veteran-facing organisations. In 2026, our objective is to make our support more visible, more accessible, and more interconnected with trusted partners across the UK.

By increasing our presence at regional and national events, we’ll be better positioned to meet veterans and active personnel in person, understand their evolving needs, and connect them directly with services. These events also help us strengthen our working relationships with healthcare providers, legal experts, and employment networks, all of which are key to a successful transition back into the civilian lifestyle.

Staying Committed to Veterans & Armed Forces Leavers in 2026

As we enter 2026, our commitment and aims are unchanged; we’re aiming to deliver precise, reliable, and quick support to those who have served. The challenges veterans face, whether they’re administrative, medical, financial, or emotional, are often layered and urgent. We recognise that providing effective support requires more than a one-time intervention. It calls for continuity, consistency, and trust.

Our long-term strategy is focused on refining every stage of the veteran experience with us. From initial contact through final resolution, we are strengthening our systems to ensure veterans are not left to navigate processes alone. This includes clearer communication, faster response times, and simplified access to specialists within our team.

You are not alone. If you’d like any type of financial support – get in touch today.